Shipping & Returns

Usually orders placed before 12 noon on a working day and immediately paid are shipped the same day. However, the hotel beds have a delivery period of 6-10 weeks. Please note that this may be a little longer during the holidays.

Above 30 euros we do not charge shipping costs. Below this amount, 7.50 euros shipping costs will be charged. For orders to Germany and Belgium we charge 12.50 euros in shipping costs. For orders to England and France, the shipping costs are 25.00 euros. For other countries the transport or shipping costs are on request. The transport costs outside the Netherlands are also available on request for beds or mattresses.

We will inform you immediately per email that we have received your order, and will send a second email when the order has been processed and left our warehouse.

COLLECT YOURSELF

Is it also possible to collect your order at our office, Eemdijk 57 in Eemdijk (postcode 3754 ND).
This is possible Monday to Friday between 9am and 5pm. The order must have already been paid for. When ordering your product, choose for the ‘collect myself’ option. We will let you know by email when your order is ready to be collected.

NOT SATISFIED? YOUR MONEY BACK

Despite our extreme care and control, it is of course possible that you discover after purchase that there is a fault with a material or product. We advise you to examine the products for faults immediately after receiving them. If there appear to be faults, please let us know by email. (inof@valk-at-home.nl).

Valk At Home employs the following rules for returning one or more products which were ordered with us: ● Please inform us of returns before sending them. The costs for returning are 3.99 and are settled with the credit amount of your order. ● Send the filled-out returns form back with the product ● Products must be returned in their original Packaging to the following adress: Valk at Home Eemdijk 57 3754ND Eemdijk ● The customer is responsible for the correct (and possibly insured) return of the product ● The shipping costs of the return are the responsibility of the customer. Unstamped or cash on delivery deliveries will not be accepted at Valk at Home

If you do not want to keep the delivery for whatever reason, you can return it within fourteen (14) calendar days, providing the packaging is not damaged. Hotelbeds matresses, pillows and duvets not included.


Click here to notify us for a return

Click here for return form