Shipping & Returns

Usually orders placed before 12:00 on a working day and immediately paid are shipped the same day. However, the hotel beds have a delivery period of 6 weeks. Please note that this may be a little longer during the holidays.

Above 30 euros we do not charge shipping costs. Below this amount, 4.95 euros shipping costs will be charged. For orders to Belgium we charge 12.50 euros in shipping costs. For orders to Germany, Luxembourg and France the shipping costs are 25.00 euros. For other countries the transport or shipping costs are on request. The transport costs outside the Netherlands are also available on request for beds or mattresses.

We will inform you immediately by e-mail when we have received your order and send a second message when the order has been processed and our warehouse has leave.

NOT GOOD MONEY BACK

Despite our utmost care and control, it may happen that you discover a material or manufacturing defect after purchase. We recommend that you inspect the delivered goods immediately upon receipt and report any defects in writing within a reasonable time (info@valk-at-home.nl).

RETURN TERMS

- Please report returns in advance by e-mail. The costs for returning are 3.99 and will be deducted from the credit amount of your order.
- Returns are not possible for personalized items such as headboards, box springs, mattress toppers and mattresses.
- For hygienic reasons, this also applies to goods such as pillows and duvets that have already been used / slept in.
- Wallpaper and all other items that are specially ordered because they are not standard part of the store can unfortunately not be returned.
- Items must be returned to Valk at Home unused, unopened and in the original packaging.

RETURN ADDRESS

Valk at Home Returns
Ringdijk 378
2983 GS Ridderkerk

RETURN INSTRUCTIONS

After your return report, you will receive a link from us by email for the return label from PostNL. You can then drop off the package at a PostNL point. Unstamped or COD shipments to the attention of Valk At Home will not be accepted. Even if you don't want to keep an item for any reason, you can return it to Valk At Home within fourteen (14) calendar days of delivery, provided the packaging is undamaged.