Shipping & Returns
Usually orders placed before 12 noon on a working day and immediately paid are shipped the same day. However, the hotel beds have a delivery period of 6 weeks. Please note that this may be a little longer during the holidays.Above 30 euros we do not charge shipping costs. Below this amount, 4.95 euros shipping costs will be charged. For orders to Belgium we charge 12.50 euros in shipping costs. For orders to Luxembourg, Germany and France, the shipping costs are 25.00 euros. For other countries the transport or shipping costs are on request. The transport costs outside the Netherlands are also available on request for beds or mattresses.
We will inform you immediately per email that we have received your order, and will send a second email when the order has been processed and left our warehouse.
Despite our extreme care and control, it is of course possible that you discover after purchase that there is a fault with a material or product. We advise you to examine the products for faults immediately after receiving them. If there appear to be faults, please let us know by email.
(inof@valk-at-home.nl).
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Valk At Home employs the following rules for returning one or more products which were ordered with us:
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Click here to notify us for a return
Click here for return form