Customer service

Transport costs outside the Netherlands are provided per quotation based on volume and destination.

For example; delivery of a single bed with mattress:
- Netherlands: free delivery
- Price indication outside the Netherlands based on subsequent calculation
- Belgium: €200,-
- Spain, Portugal, Germany, Denmark, France, Italy, UK, Austria and Switzerland: on request

Outside the EU, any import or customs duties will be calculated when the order arrives in the destination country. As a customer, you are responsible for these costs, which may vary from country to country. The amount of this amount is calculated by the customs of the country where the order is delivered. If you want to know to what extent you have to pay these duties, you should contact the customs of the relevant country.

Valk at Home is part of the Van der Valk group. Valk Design and Valk at Home is run by two sisters from the fort generation.

Our transporter will place your purchase in your desired spot in your home and will dispose of the packaging!
If this isn’t necessary for you, then we ask that you send us an email, so that we can inform you about the costs which will be deducted from your bill.

You can contact us by e-mail:klantenservice@valkdesign.nl

Yes, it is certainly possible to see the beds! This is possible in our office in Eemdijk by appointment, and you can try it out in all the hotels of our group. Please email us, we will gladly make an appointment or a test package for you in one of the hotels. We can also explain which type of mattress belongs to which Van der Valk Hotel. You can find The mattress in the following hotels: Princeville, Hoorn, Akersloot, Oostzaan, Tiel, Hardegarijp, Vervier, Luik, Witte bergen,Cuijk, Biltsche Hoeve, Nazareth, Drongen, Brasschaat, Curacao Baoase, Gilze Rijen, Gorinchem

The Netherlands: we ship orders over 30 euros for free. When the total amount is less than 30 euros, we will charge 7.50 euros for shipping costs.
Belgium and Germany: 12.50 euros
England and France: 25 euros

The prices of the hotel beds/mattresses include transport, placement and assembly. However, the transport costs of beds outside the Netherlands are provided per quotation based on volume and destination.

For example, delivery of a single bed with mattress:
- Netherlands: free delivery
- Belgium: €250,-
- Germany: €500,-
- France and Spain: €750,-
- Other European countries are on request. These costs do not include installation.

Outside the EU, any import or customs duties will be calculated when the order arrives in the destination country. As a customer, you are responsible for these costs, which may vary from country to country. The amount of this amount is calculated by the customs of the country where the order is delivered. If you want to know to what extent you have to pay these duties, you should contact the customs of the relevant country.

You can pay in the following ways: - Ideal
- Transfer
- Paypal
- Mister Cash

After completing your order, you receive an order confirmation by email. It is therefore important that you enter the right email address. Through the confirmation we indicate that the ordering process was successful and that we have received your order.
All online payments are made via Mollie. Through this payment platform payments are handled safely and correctly.
If you choose a bank transfer you will receive our accountnumber in the order confirmation
WITH A BANK TRANSFER , ALWAYS GIVE THE ORDERNUMBER !!!
We treat your order as soon as your payment is credited to our account. Because the payments between banks tend to be more time consuming this can take several days. If payment is not credited within 14 days on our account, your order will automatically expire.
Our bank account number is: GB53 RABO 0393 4678 64

Typically orders placed before 15:00 on a working day, and paid directly via our online payment options, will be shipped within 5 business days. The hotel beds have a delivery of 4weken.
Should it turn out that (for whatever reason) this will not succeed, then you will be informed immediately by e-mail .
We apologize for a slightly longer delivery time during very busy periods (eg. Christmas).
We will inform you immediately by e-mail when we receive your order by a order-confirmation and send a second message when the order has been processed and has left our warehouse.

If you do not want to keep an item for whatever reason, you can return it to Valk at home within fourteen (14) calendar days after delivery. Returns can be registered by email (info@valk-at-home.nl). You will receive a return label from us to return the order. Please note: return costs of 3.99 euros will be charged for returning your order.

However, our hotel beds are custom-made. For that reason and for hygiene reasons, we cannot take these products back. Only manufacturing defects are covered by a 3-year warranty.

in connection with For hygienic reasons, we can only take bed linen back if the item is unused, unwashed and unopened in the original packaging.

Even if an item shows a defect within the reasonably expected life, we would like to be informed by e-mail (info@valk-at-home.nl). You can often return the item and we will provide a suitable solution together with the supplier.

However, there are a few exceptions to the right of return. Unfortunately, the following items cannot be taken back:
- Wallpaper
- Headboards
- Box springs, mattresses and mattress toppers
- Furniture (chairs, tables, etc.)
- Rugs

Are you unsure whether or not something can be returned? Ask us!

If you are not satisfied with the item, you can return it within 14 days. The costs for returning are €3.99 and will be deducted from the credit amount of your order.

To return (part of) your order, please contact us by email: info@valk-at-home.nl. We will then send you the return label from PostNL by email, which you can stick on the box. The package can be dropped off at the nearest PostNL point.

Returns are not possible for personalized items such as box springs and mattresses. The return shipment must comply with the following points:
• The item has not been used, washed, slept on or damaged
• The item is unopened in the original packaging
• The item is neatly packed in a cardboard box
• Make sure you send the fully completed return form with the return shipment

When we receive an item back that is in an opened package and/or we suspect that it has been slept in (hair, odor, stain, washed), we will not reimburse the amount paid. We also do not return the item; we donate this to a good cause.

As soon as we have received the products in good order, we will refund the purchase amount as soon as possible (within 14 days at the latest).

Pay attention! Unstamped or COD consignments to the attention of Valk at home will not be accepted.

When we received the return intact items we handle the exchange or credit within one week . Possibly to refund amounts are transferred to the account for which you have paid.