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Valk At Home

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  • Van der Valk bed
     
    Pillow van der Valk Ecodown 1200 gr (60x70cm) standard size

    Pillow van der Valk
    Ecodown
    1200 gr
    (60x70cm) standard size

    Pillow XXL van der Valk 1750 gr  HK VALK 175 - (60x90cm)

    Pillow XXL van der Valk
    1750 gr
    HK VALK 175 - (60x90cm)

    Bath towel hotel quality (70x140cm)  Colour white

    Bath towel hotel quality
    (70x140cm)
    Colour white

    Towel hotel quality (50x100cm) Colour white

    Towel hotel quality
    (50x100cm)
    Colour white

  • Pillow

    Category

    • Van der Valk Pillows
    • Pillow protector
    • Pillowcase
    • Neck roll pillows
    • Pillow filling

    Size

    • 60x70 cm (NL)
    • 60x60 cm (BE)
    • 50x70 cm
    • 50x90 cm
    • 60x90 cm
    • 80x80 cm

    Type filling

    • Down
    • Synthetic
    • Wool
      
    Pillow
    Pillow van der Valk Ecodown 1200 gr (60x70cm) standard size

    Pillow van der Valk
    Ecodown
    1200 gr
    (60x70cm) standard size

    Pillow XXL van der Valk 1750 gr  HK VALK 175 - (60x90cm)

    Pillow XXL van der Valk
    1750 gr
    HK VALK 175 - (60x90cm)

    Bath towel hotel quality (70x140cm)  Colour white

    Bath towel hotel quality
    (70x140cm)
    Colour white

    Towel hotel quality (50x100cm) Colour white

    Towel hotel quality
    (50x100cm)
    Colour white

  • Duvet

    Cetegory

    • Duvet Van der Valk
    • Duvet Valk at Home - Summer
    • Duvet Tesselaer - Wool
    • Duvet Valk at Home - Down

    Size

    • 1 Person 140x200/220 cm
    • 2 Persons 200x200/220 cm
    • Twin Beds 240x200/220 cm
    • Twin Beds XL 260x200/220 cm
      
      
    Duvet
    Pillow van der Valk Ecodown 1200 gr (60x70cm) standard size

    Pillow van der Valk
    Ecodown
    1200 gr
    (60x70cm) standard size

    Pillow XXL van der Valk 1750 gr  HK VALK 175 - (60x90cm)

    Pillow XXL van der Valk
    1750 gr
    HK VALK 175 - (60x90cm)

    Bath towel hotel quality (70x140cm)  Colour white

    Bath towel hotel quality
    (70x140cm)
    Colour white

    Towel hotel quality (50x100cm) Colour white

    Towel hotel quality
    (50x100cm)
    Colour white

  • Mattress
     
    Pillow van der Valk Ecodown 1200 gr (60x70cm) standard size

    Pillow van der Valk
    Ecodown
    1200 gr
    (60x70cm) standard size

    Pillow XXL van der Valk 1750 gr  HK VALK 175 - (60x90cm)

    Pillow XXL van der Valk
    1750 gr
    HK VALK 175 - (60x90cm)

    Bath towel hotel quality (70x140cm)  Colour white

    Bath towel hotel quality
    (70x140cm)
    Colour white

    Towel hotel quality (50x100cm) Colour white

    Towel hotel quality
    (50x100cm)
    Colour white

  • Topmattress
     
    Pillow van der Valk Ecodown 1200 gr (60x70cm) standard size

    Pillow van der Valk
    Ecodown
    1200 gr
    (60x70cm) standard size

    Pillow XXL van der Valk 1750 gr  HK VALK 175 - (60x90cm)

    Pillow XXL van der Valk
    1750 gr
    HK VALK 175 - (60x90cm)

    Bath towel hotel quality (70x140cm)  Colour white

    Bath towel hotel quality
    (70x140cm)
    Colour white

    Towel hotel quality (50x100cm) Colour white

    Towel hotel quality
    (50x100cm)
    Colour white

  • Bedding
    Discover hotel comfort at home | Class hotel quality | available at short notice

    Category

    • Van der Valk Bed linen
    • Valk at Home Bed linen
    • Pillowcase
    • Fitted sheet
    • Fitted sheet Jersey
    • Fitted sheet top mattress
    • Molton
    • Molton topmattress
    • Bedspread
    • Plaids

    Dimensions

    • 140x200/220
    • 200x200/220
    • 240x200/220
    • 260x200/220
      
      
    Bedding
    Pillow van der Valk Ecodown 1200 gr (60x70cm) standard size

    Pillow van der Valk
    Ecodown
    1200 gr
    (60x70cm) standard size

    Pillow XXL van der Valk 1750 gr  HK VALK 175 - (60x90cm)

    Pillow XXL van der Valk
    1750 gr
    HK VALK 175 - (60x90cm)

    Bath towel hotel quality (70x140cm)  Colour white

    Bath towel hotel quality
    (70x140cm)
    Colour white

    Towel hotel quality (50x100cm) Colour white

    Towel hotel quality
    (50x100cm)
    Colour white

  • Bath

    Bath and Spa

    • Bath en Body
    • Bathroom textile
    • Van der Valk Care
      
      
      
    Bath
    Pillow van der Valk Ecodown 1200 gr (60x70cm) standard size

    Pillow van der Valk
    Ecodown
    1200 gr
    (60x70cm) standard size

    Pillow XXL van der Valk 1750 gr  HK VALK 175 - (60x90cm)

    Pillow XXL van der Valk
    1750 gr
    HK VALK 175 - (60x90cm)

    Bath towel hotel quality (70x140cm)  Colour white

    Bath towel hotel quality
    (70x140cm)
    Colour white

    Towel hotel quality (50x100cm) Colour white

    Towel hotel quality
    (50x100cm)
    Colour white

  • ValkLiving
    Various home accessories

    Wallpaper | Brand

    • Arte
    • Charlotte Jade
    • Cole & Son
    • Elitis

    Living

    • (Small) furniture
    • Decorative items
    • Decorative pillows
    • Flowerpots | Vases
    • Mirrors
    • Rugs
    • Headboard
    • Bedside tables
    • Giftcard
    • Hospitality
    • Slaapkamer ontwerp

    Lighting

    • Pendant Lamps
    • Table lamps
    • Floor lamps
    • Wall lamps
      
    ValkLiving
    Pillow van der Valk Ecodown 1200 gr (60x70cm) standard size

    Pillow van der Valk
    Ecodown
    1200 gr
    (60x70cm) standard size

    Pillow XXL van der Valk 1750 gr  HK VALK 175 - (60x90cm)

    Pillow XXL van der Valk
    1750 gr
    HK VALK 175 - (60x90cm)

    Bath towel hotel quality (70x140cm)  Colour white

    Bath towel hotel quality
    (70x140cm)
    Colour white

    Towel hotel quality (50x100cm) Colour white

    Towel hotel quality
    (50x100cm)
    Colour white

  • Valk Wine

    Category

    • Red Wine
    • White wine
    • Dessert wine
    • Sparkling wine
    • Champagne
    • Alcohol-free
    • Port
      
      
      
    Valk Wine
    Pillow van der Valk Ecodown 1200 gr (60x70cm) standard size

    Pillow van der Valk
    Ecodown
    1200 gr
    (60x70cm) standard size

    Pillow XXL van der Valk 1750 gr  HK VALK 175 - (60x90cm)

    Pillow XXL van der Valk
    1750 gr
    HK VALK 175 - (60x90cm)

    Bath towel hotel quality (70x140cm)  Colour white

    Bath towel hotel quality
    (70x140cm)
    Colour white

    Towel hotel quality (50x100cm) Colour white

    Towel hotel quality
    (50x100cm)
    Colour white

  Home » Customer service
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  • ABOUT US
  • TERMS AND CONDITIONS
  • PAYMENT METHODS
  • SHIPPING & RETURNS
  • CUSTOMERSERVICE
  • BUSINESS REQUESTS
  • responsibility
  • OUR VALUES

Customer service

Here you will find answers to most of your questions,If a question is not listed then you can ask them by sending an email to info@valk-at-home.nl.In most cases, we will respond within a few hours.

FREQUENTLY ASKED QUESTIONS

1. What are the shipping costs of matresses, Boxsprings and headboards outside The Netherlands?
Shipping costs
For delivery of your order within the Netherlands and Belgium above € 50,- , we will not charge no shipping costs, Parcel delivery outside the Netherlands and Belgium : 12,50 Euro

The delivery of mattresses, Boxsprings and headboards:
Transport costs are per tender provided , based on volume and destination.
For example, the delivery of a single bed with mattress:
- Netherlands, Belgium: Free Delivery
- Germany, Denmark: € 200, - euro
- France, Italy, UK, Austria, Switzerland: € 250, - euro
- Spain, Portugal € 350, - euro

* Import- and customs duties for countries outside the EU:
Outside the EU, any import- or customs duties will be calculated when the order arrives in the country of destination. As a customer you are responsible for these charges, which may vary from country to country. The height of this charge is calculated by the customs of the country, where the order is delivered. If you want to know how much you have to pay, please contact the customs of the country.
2. Is Valk at Home part of the Van der Valk group?
Valk at Home is part of the Van der Valk group. Valk Design and Valk at Home is run by two sisters from the fort generation.
3. What can I expect from the conveyer in the delivery of our hotel bed?
Our transporter will place your purchase in your desired spot in your home and will dispose of the packaging!
If this isn’t necessary for you, then we ask that you send us an email, so that we can inform you about the costs which will be deducted from your bill.

You can contact us by e-mail:klantenservice@valkdesign.nl
4. In which Van der Valk hotel can I find which type of mattress?
Yes, it is certainly possible to see the beds! This is possible in our office in Eemdijk by appointment, and you can try it out in all the hotels of our group. Please email us, we will gladly make an appointment or a test package for you in one of the hotels. We can also explain which type of mattress belongs to which Van der Valk Hotel. You can find The mattress in the following hotels: Princeville, Hoorn, Akersloot, Oostzaan, Tiel, Hardegarijp, Vervier, Luik, Witte bergen,Cuijk, Biltsche Hoeve, Nazareth, Drongen, Brasschaat, Curacao Baoase, Gilze Rijen, Gorinchem
5. What are the shipping costs?
Shipping costs
For delivery of your order within the Netherlands and Belgium above € 25,- , we will not charge no shipping costs, Parcel delivery outside the Netherlands and Belgium : 12,50 Euro

The delivery of mattresses, Boxsprings and headboards:
Transport costs are per tender provided , based on volume and destination.
For example, the delivery of a single bed with mattress:
- Netherlands, Belgium: Free Delivery
- Germany, Denmark: € 200, - euro
- France, Italy, UK, Austria, Switzerland: € 250, - euro
- Spain, Portugal € 350, - euro

* Import- and customs duties for countries outside the EU:
Outside the EU, any import- or customs duties will be calculated when the order arrives in the country of destination. As a customer you are responsible for these charges, which may vary from country to country. The height of this charge is calculated by the customs of the country, where the order is delivered. If you want to know how much you have to pay, please contact the customs of the country.
6. In what ways can I pay?
You can pay in the following ways: - Ideal
- Transfer
- Paypal
- Mister Cash

After completing your order, you receive an order confirmation by email. It is therefore important that you enter the right email address. Through the confirmation we indicate that the ordering process was successful and that we have received your order.
All online payments are made via Mollie. Through this payment platform payments are handled safely and correctly.
If you choose a bank transfer you will receive our accountnumber in the order confirmation
WITH A BANK TRANSFER , ALWAYS GIVE THE ORDERNUMBER !!!
We treat your order as soon as your payment is credited to our account. Because the payments between banks tend to be more time consuming this can take several days. If payment is not credited within 14 days on our account, your order will automatically expire.
Our bank account number is: GB53 RABO 0393 4678 64
7. When will I receive my order?
Typically orders placed before 15:00 on a working day, and paid directly via our online payment options, will be shipped within 5 business days. The hotel beds have a delivery of 4weken.
Should it turn out that (for whatever reason) this will not succeed, then you will be informed immediately by e-mail .
We apologize for a slightly longer delivery time during very busy periods (eg. Christmas).
We will inform you immediately by e-mail when we receive your order by a order-confirmation and send a second message when the order has been processed and has left our warehouse.
8. Can I send my product back?
f you do not want to keep an article for whatever reason, you can return it to Valk at home within fourteen (14) calendar days after delivery.

However, our hotel beds are produced especially for you. For that reason and for hygiene, we cannot return these products.

Even if an article shows a defect within the reasonably foreseeable lifespan, we would like to be informed by e-mail ($ companies_email). You can often return the item and we will work with the supplier to find a suitable solution.

See also shipping & returns
However, there are a few exceptions to the right of return. Unfortunately, the following items cannot be returned:
Wallpaper, headboards, furniture (chairs, tables, etc.), lighting, carpets, bedspreads and all other items that are specially ordered for you because they are not standard part of the store stock. As well as custom items made especially for you. Are you unsure whether or not something can be returned? Ask us. Preferably before you make a purchase. And avoid disappointment.
9. How can I send item back?
Despite our utmost care and control, it may happen that you discover a material or production error after purchase. We recommend that you inspect the delivered goods immediately upon receipt and report any defects found in writing within a reasonable time. We would like to ask you to send an email to: info@valk-at-home.nl.

Even if you do not want to keep an article for whatever reason, you can return it to Valk at home within fourteen (14) calendar days after delivery.

The following products cannot be returned for hygienic reasons:
- Pillows
- Duvets
- Mattresses
- Box springs
- Mattress protectors
- Top mattresses
- Headboards

Valk at home applies the following basic rules for returning one or more items ordered from us:

● Please register returns in advance by email: info@valk-at-home.nl
● Enclose the fully completed return form
● Items must be returned in the original packaging
● You are responsible for correct (and possibly insured) return
● We calculate for transport 3.99 euros deducted from the amount to be refunded.
Pay attention! Unstamped or cash on delivery shipments for the attention of Valk at home will not be accepted.

Return address:
Valk at Home Returns
Driehuizerweg 73
7312 DV Apeldoorn
The Netherlands
Van der Valk hotelbed<br>Size: 1 person<br>90x200/210/220cmVan der Valk hotelbed
Size: 1 person
90x200/210/220cm
Van der Valk hotel bed + headboard <br> Size: 2 persons <br> 180x200 / 210 / 220cmVan der Valk hotel bed + headboard
Size: 2 persons
180x200 / 210 / 220cm
Pillowcase 60x90cm (set of 2) <br> van der valk <br> Classic White <br> Size: 60x90cm <br>Pillowcase 60x90cm (set of 2)
van der valk
Classic White
Size: 60x90cm
Van der Valk hotel bed<br>Size: 2 persons <br>160/180/200 x 200/210/220 cm<br>Van der Valk hotel bed
Size: 2 persons
160/180/200 x 200/210/220 cm
Towel hotel quality <br>(50x100cm)<br> Colour whiteTowel hotel quality
(50x100cm)
Colour white
Pillow <b>XL</b> Van der Valk <br>1350 gr(50x90cm)<br>Luxury SuitePillow XL Van der Valk
1350 gr(50x90cm)
Luxury Suite
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  • CUSTOMERSERVICE
  • BUSINESS REQUESTS
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