• Log in
  • ABOUT Valk Design
  • NEWS & SPECIAL OFFERS
  • OUR VALUES
  • CUSTOMERSERVICE   +31 (33)2990314 / Whatsapp (06)15827276
  • Nederlands
  • English
Valk At Home
  • Shopping Cart
    • No items in the shopping basket
Menu
  • Home
  • Living

    New!

    • New collection

    Textile

    • Bath linen
    • Bedspread
    • Pillows Elitis
    • Pillows Valk at Home
    • Plaids
    • Rugs
    • Bed Soxs - Socks

    Living

    • New
    • Poufs | Couch
    • Valk Magazine
    • Bedside tables
    • Side table
    • Flowerpots | Vases
    • Candle holder | Lantern
    • Decorative items
    • Mirrors
    • Giftcard

    Lighting

    • Lampshades
    • Pendant Lamps
    • Table lamps
    • Floor lamps
    • Wall lamps
    Living
    Luxury bath towel Valk at Home (70x140cm)  Color white

    Luxury bath towel
    Valk at Home
    (70x140cm)
    Color white

    Pillow Van der Valk  EcodownComfort: Medium with zipper 1200 gr | (60x70cm)  size: standard

    Pillow Van der Valk
    Ecodown
    Comfort: Medium
    with zipper

    1200 gr | (60x70cm)
    size: standard

    Luxury Towel Valk at Home(50x100cm) Colour white

    Luxury Towel
    Valk at Home
    (50x100cm)
    Colour white

    Pillow XL Van der Valk  HK VALK 175  1750 gr | (60x90cm)  Size: XXL Comfort: medium

    Pillow XL
    Van der Valk
    HK VALK 175
    1750 gr | (60x90cm)
    Size: XXL Comfort: medium

  • New
    New
     
    Luxury bath towel Valk at Home (70x140cm)  Color white

    Luxury bath towel
    Valk at Home
    (70x140cm)
    Color white

    Pillow Van der Valk  EcodownComfort: Medium with zipper 1200 gr | (60x70cm)  size: standard

    Pillow Van der Valk
    Ecodown
    Comfort: Medium
    with zipper

    1200 gr | (60x70cm)
    size: standard

    Luxury Towel Valk at Home(50x100cm) Colour white

    Luxury Towel
    Valk at Home
    (50x100cm)
    Colour white

    Pillow XL Van der Valk  HK VALK 175  1750 gr | (60x90cm)  Size: XXL Comfort: medium

    Pillow XL
    Van der Valk
    HK VALK 175
    1750 gr | (60x90cm)
    Size: XXL Comfort: medium

  • Wallpaper
    Do you need a sample or advice or do you want to know how much wallpaper you need. Send us an e-mail!

    Wallpaper | Brand

    • ARTE
    • Elitis
    • Casamance (soon online)
    • Cole & Son
      
      
      
     
    Luxury bath towel Valk at Home (70x140cm)  Color white

    Luxury bath towel
    Valk at Home
    (70x140cm)
    Color white

    Pillow Van der Valk  EcodownComfort: Medium with zipper 1200 gr | (60x70cm)  size: standard

    Pillow Van der Valk
    Ecodown
    Comfort: Medium
    with zipper

    1200 gr | (60x70cm)
    size: standard

    Luxury Towel Valk at Home(50x100cm) Colour white

    Luxury Towel
    Valk at Home
    (50x100cm)
    Colour white

    Pillow XL Van der Valk  HK VALK 175  1750 gr | (60x90cm)  Size: XXL Comfort: medium

    Pillow XL
    Van der Valk
    HK VALK 175
    1750 gr | (60x90cm)
    Size: XXL Comfort: medium

  • Bed

    Categorie

    • Matress
    • Topmatress
    • Valk Basic Bed (web only)
    • Valk bed with headboard
    • Van der Valk bed without hoofdbo
    • Headboard
    • Family XXL Boxspring

    Maatvoering

    • 1-persoons
    • 140 bed
    • 2-persoons
    • King Size Bed
      
      
    Bed
    Luxury bath towel Valk at Home (70x140cm)  Color white

    Luxury bath towel
    Valk at Home
    (70x140cm)
    Color white

    Pillow Van der Valk  EcodownComfort: Medium with zipper 1200 gr | (60x70cm)  size: standard

    Pillow Van der Valk
    Ecodown
    Comfort: Medium
    with zipper

    1200 gr | (60x70cm)
    size: standard

    Luxury Towel Valk at Home(50x100cm) Colour white

    Luxury Towel
    Valk at Home
    (50x100cm)
    Colour white

    Pillow XL Van der Valk  HK VALK 175  1750 gr | (60x90cm)  Size: XXL Comfort: medium

    Pillow XL
    Van der Valk
    HK VALK 175
    1750 gr | (60x90cm)
    Size: XXL Comfort: medium

  • XL pillows

    Categorie

    • XL pillow
    • XL pillow
      
      
      
     
    Luxury bath towel Valk at Home (70x140cm)  Color white

    Luxury bath towel
    Valk at Home
    (70x140cm)
    Color white

    Pillow Van der Valk  EcodownComfort: Medium with zipper 1200 gr | (60x70cm)  size: standard

    Pillow Van der Valk
    Ecodown
    Comfort: Medium
    with zipper

    1200 gr | (60x70cm)
    size: standard

    Luxury Towel Valk at Home(50x100cm) Colour white

    Luxury Towel
    Valk at Home
    (50x100cm)
    Colour white

    Pillow XL Van der Valk  HK VALK 175  1750 gr | (60x90cm)  Size: XXL Comfort: medium

    Pillow XL
    Van der Valk
    HK VALK 175
    1750 gr | (60x90cm)
    Size: XXL Comfort: medium

  • Pillows

    Category

    • Van der Valk pillow - hotel
    • Van der Valk XL pillow - Hotel
    • Van der Valk pillow - Down
    • Pillow protector
    • Pillowcase
    • XL pillowcase
    • Beauty pillowcase
    • Neck roll pillows
    • Pillow filling
    • Pillowspray
    • Decorative pillows
    • Pillows Elitis

    Size

    • 40x60 cm
    • 60x70 cm (NL)
    • 60x60 cm (BE)
    • 50x70 cm
    • 50x90 cm
    • 60x90 cm
    • 80x80 cm
    • 160x55cm
    • 180x55cm

    Type filling

    • Down
    • Synthetic
    • Wool
      
    Pillows
    Luxury bath towel Valk at Home (70x140cm)  Color white

    Luxury bath towel
    Valk at Home
    (70x140cm)
    Color white

    Pillow Van der Valk  EcodownComfort: Medium with zipper 1200 gr | (60x70cm)  size: standard

    Pillow Van der Valk
    Ecodown
    Comfort: Medium
    with zipper

    1200 gr | (60x70cm)
    size: standard

    Luxury Towel Valk at Home(50x100cm) Colour white

    Luxury Towel
    Valk at Home
    (50x100cm)
    Colour white

    Pillow XL Van der Valk  HK VALK 175  1750 gr | (60x90cm)  Size: XXL Comfort: medium

    Pillow XL
    Van der Valk
    HK VALK 175
    1750 gr | (60x90cm)
    Size: XXL Comfort: medium

  • Bedding
    Discover hotel comfort at home | Class hotel quality | available at short notice

    Bedding

    • New!
    • Van der Valk -Classic
    • Valk at Home - Egyptian cotton
    • Valk at Home - Sateen
    • Valk at Home- Percal
    • Valk at Home - Bio Percal
    • Valk at Home - Linen
    • House in Style Bedlinen
    • Passion for Linen - Bedlinen
    • Pillowcases
    • Bed sheet
    • Plaids
    • Bedspread

    Fitted sheets

    • Fitted sheet Jersey
    • Fitted Sheet Percal
    • Hoeslaken molton
    • Molton mattress protector
    • Fitted sheet percal topmatress
    • Sheets

    Dimensions

    • 140x200/220
    • 200x200/220
    • 240x200/220
    • 260x200/220

    Brands

    • Valk at Home
    • Passion for Linen
    • House in Style
    Bedding
    Luxury bath towel Valk at Home (70x140cm)  Color white

    Luxury bath towel
    Valk at Home
    (70x140cm)
    Color white

    Pillow Van der Valk  EcodownComfort: Medium with zipper 1200 gr | (60x70cm)  size: standard

    Pillow Van der Valk
    Ecodown
    Comfort: Medium
    with zipper

    1200 gr | (60x70cm)
    size: standard

    Luxury Towel Valk at Home(50x100cm) Colour white

    Luxury Towel
    Valk at Home
    (50x100cm)
    Colour white

    Pillow XL Van der Valk  HK VALK 175  1750 gr | (60x90cm)  Size: XXL Comfort: medium

    Pillow XL
    Van der Valk
    HK VALK 175
    1750 gr | (60x90cm)
    Size: XXL Comfort: medium

  • Duvet

    Cetegory

    • Van der Valk Duvet - Hotel
    • Valk at Home duvet - Suite
    • Duvet Valk at Home - Down
    • Duvet Valk at Home - Summer
    • Valk at Home duvet- 4 seasons
    • Duvet Tesselaer - Wool

    Size

    • 1 Person 140x200/220 cm
    • 2 Persons 200x200/220 cm
    • Twin Beds 240x200/220 cm
    • Twin Beds XL 260x200/220cm
      
    Duvet
    Luxury bath towel Valk at Home (70x140cm)  Color white

    Luxury bath towel
    Valk at Home
    (70x140cm)
    Color white

    Pillow Van der Valk  EcodownComfort: Medium with zipper 1200 gr | (60x70cm)  size: standard

    Pillow Van der Valk
    Ecodown
    Comfort: Medium
    with zipper

    1200 gr | (60x70cm)
    size: standard

    Luxury Towel Valk at Home(50x100cm) Colour white

    Luxury Towel
    Valk at Home
    (50x100cm)
    Colour white

    Pillow XL Van der Valk  HK VALK 175  1750 gr | (60x90cm)  Size: XXL Comfort: medium

    Pillow XL
    Van der Valk
    HK VALK 175
    1750 gr | (60x90cm)
    Size: XXL Comfort: medium

  • Mattress

    • an der Valk matress - Hotel

      
     
    Luxury bath towel Valk at Home (70x140cm)  Color white

    Luxury bath towel
    Valk at Home
    (70x140cm)
    Color white

    Pillow Van der Valk  EcodownComfort: Medium with zipper 1200 gr | (60x70cm)  size: standard

    Pillow Van der Valk
    Ecodown
    Comfort: Medium
    with zipper

    1200 gr | (60x70cm)
    size: standard

    Luxury Towel Valk at Home(50x100cm) Colour white

    Luxury Towel
    Valk at Home
    (50x100cm)
    Colour white

    Pillow XL Van der Valk  HK VALK 175  1750 gr | (60x90cm)  Size: XXL Comfort: medium

    Pillow XL
    Van der Valk
    HK VALK 175
    1750 gr | (60x90cm)
    Size: XXL Comfort: medium

  • Topmattress

    • Valk at Home topmattress - Hotel
    • Valk at Home topmattress - Latex
    • Valk at Home topmattress - Soft

    Dimensions

    • 1 person
    • 2 persons
    • 120/140 bed
      
     
    Luxury bath towel Valk at Home (70x140cm)  Color white

    Luxury bath towel
    Valk at Home
    (70x140cm)
    Color white

    Pillow Van der Valk  EcodownComfort: Medium with zipper 1200 gr | (60x70cm)  size: standard

    Pillow Van der Valk
    Ecodown
    Comfort: Medium
    with zipper

    1200 gr | (60x70cm)
    size: standard

    Luxury Towel Valk at Home(50x100cm) Colour white

    Luxury Towel
    Valk at Home
    (50x100cm)
    Colour white

    Pillow XL Van der Valk  HK VALK 175  1750 gr | (60x90cm)  Size: XXL Comfort: medium

    Pillow XL
    Van der Valk
    HK VALK 175
    1750 gr | (60x90cm)
    Size: XXL Comfort: medium

  • Bath

    • Bathrobes

    Bath and Spa

    • Bath and Body
    • Bathroom textile
    • Van der Valk Care
      
      
    Bath
    Luxury bath towel Valk at Home (70x140cm)  Color white

    Luxury bath towel
    Valk at Home
    (70x140cm)
    Color white

    Pillow Van der Valk  EcodownComfort: Medium with zipper 1200 gr | (60x70cm)  size: standard

    Pillow Van der Valk
    Ecodown
    Comfort: Medium
    with zipper

    1200 gr | (60x70cm)
    size: standard

    Luxury Towel Valk at Home(50x100cm) Colour white

    Luxury Towel
    Valk at Home
    (50x100cm)
    Colour white

    Pillow XL Van der Valk  HK VALK 175  1750 gr | (60x90cm)  Size: XXL Comfort: medium

    Pillow XL
    Van der Valk
    HK VALK 175
    1750 gr | (60x90cm)
    Size: XXL Comfort: medium

  Home » Customer service
no items ordered | Checkout
  • ABOUT US
  • TERMS AND CONDITIONS
  • PAYMENT METHODS
  • SHIPPING & RETURNS
  • CUSTOMERSERVICE
  • Showroom visit
  • responsibility
  • OUR VALUES

Customer service

Here you will find answers to most of your questions,If a question is not listed then you can ask them by sending an email to info@valk-at-home.nl.In most cases, we will respond within a few hours.

FREQUENTLY ASKED QUESTIONS

1. What are the shipping costs of matresses, Boxsprings and headboards outside The Netherlands?
Transport costs outside the Netherlands are provided per quotation based on volume and destination.

For example; delivery of a single bed with mattress:
- Netherlands: free delivery
- Price indication outside the Netherlands based on subsequent calculation
- Belgium: €200,-
- Spain, Portugal, Germany, Denmark, France, Italy, UK, Austria and Switzerland: on request

Outside the EU, any import or customs duties will be calculated when the order arrives in the destination country. As a customer, you are responsible for these costs, which may vary from country to country. The amount of this amount is calculated by the customs of the country where the order is delivered. If you want to know to what extent you have to pay these duties, you should contact the customs of the relevant country.
2. Business Requests
Inquire by e-mail or telephone about the collection options for the business market. Of course you are also very welcome in our showroom in Eemdijk to discuss this. In the design department we are happy to help you create a beautiful atmosphere with a personal approach. This can be done within any budget. It is also possible to receive various visuals of the design, for example for marketing purposes. We regularly deliver to hotels, healthcare companies, Airbnb, student residences, Short Stay apartments/homes and holiday homes/parks in the Netherlands and abroad. You are completely unburdened; we can guide you through the process from A to Z. You can contact us by leaving a message using the form below or sending an email to info@valk-at-home.nl. Visit our website www.valkdesign.nl for our references.
3. Is Valk at Home part of Van der Valk?
Valk at Home is part of the Van der Valk group. Valk Design and Valk at Home is run by two sisters from the fort generation.
4. What can I expect from the conveyer in the delivery of our hotel bed?
Our transporter will place your purchase in your desired spot in your home and will dispose of the packaging!
If this isn’t necessary for you, then we ask that you send us an email, so that we can inform you about the costs which will be deducted from your bill.

You can contact us by e-mail:klantenservice@valkdesign.nl
5. In which Van der Valk hotel can I find which type of mattress?
You are very welcome in our inspiring design studio/showroom in Eemdijk! You will receive a hospitable welcome and there is time for personal (interior) advice with delicious coffee.

You can contact us by e-mail or telephone to schedule an appointment.

Opening hours (by appointment):
● Monday 9:00 - 17:00
● Tuesday 9:00 - 17:00
● Wednesday 9:00 - 17:00
● Thursday 9:00 - 17-00
● Friday 9:00 - 17:00

Visiting:
Valk Design - Valk at Home
Eemdijk 57
NL-3754 ND Eemdijk
6. What are the shipping costs?
The Netherlands: we ship orders over 50 euros for free. When the total amount is less than 30 euros, we will charge 7.50 euros for shipping costs.
Belgium: 12.50 euros
Luxembourg, Germany and France: 25.00 euros

The prices of the hotel beds/mattresses include transport, placement and assembly. However, the transport costs of beds outside the Netherlands are provided per quotation based on volume and destination.

For example, delivery of a single bed with mattress:
- Netherlands: free delivery
- Belgium: €250,-
- Germany: €500,-
- France and Spain: €750,-
- Other European countries are on request. These costs do not include installation.

Outside the EU, any import or customs duties will be calculated when the order arrives in the destination country. As a customer, you are responsible for these costs, which may vary from country to country. The amount of this amount is calculated by the customs of the country where the order is delivered. If you want to know to what extent you have to pay these duties, you should contact the customs of the relevant country.
7. In what ways can I pay?
You can pay in the following ways: - Ideal
- Transfer
- Paypal
- Mister Cash

After completing your order, you receive an order confirmation by email. It is therefore important that you enter the right email address. Through the confirmation we indicate that the ordering process was successful and that we have received your order.
All online payments are made via Mollie. Through this payment platform payments are handled safely and correctly.
If you choose a bank transfer you will receive our accountnumber in the order confirmation
WITH A BANK TRANSFER , ALWAYS GIVE THE ORDERNUMBER !!!
We treat your order as soon as your payment is credited to our account. Because the payments between banks tend to be more time consuming this can take several days. If payment is not credited within 14 days on our account, your order will automatically expire.
Our bank account number is: GB53 RABO 0393 4678 64
8. When will I receive my order?
Typically orders placed before 15:00 on a working day, and paid directly via our online payment options, will be shipped within 5 business days. The hotel beds have a delivery of 8-10weeks.
Should it turn out that (for whatever reason) this will not succeed, then you will be informed immediately by e-mail .
We apologize for a slightly longer delivery time during very busy periods (eg. Christmas).
We will inform you immediately by e-mail when we receive your order by a order-confirmation and send a second message when the order has been processed and has left our warehouse.
9. Can I send my product back?
If you do not want to keep an item for whatever reason, you can return it to Valk at home within fourteen (14) calendar days after delivery. Returns can be registered by email (info@valk-at-home.nl). You will receive a return label from us to return the order. Please note: return costs of 3.99 euros will be charged for returning your order.

However, our hotel beds are custom-made. For that reason and for hygiene reasons, we cannot take these products back. Only manufacturing defects are covered by a 3-year warranty.

in connection with For hygienic reasons, we can only take bed linen back if the item is unused, unwashed and unopened in the original packaging.

Even if an item shows a defect within the reasonably expected life, we would like to be informed by e-mail (info@valk-at-home.nl). You can often return the item and we will provide a suitable solution together with the supplier.

However, there are a few exceptions to the right of return. Unfortunately, the following items cannot be taken back:
- Wallpaper
- Headboards
- Box springs, mattresses and mattress toppers
- Furniture (chairs, tables, etc.)
- Rugs

Are you unsure whether or not something can be returned? Ask us!
10. How can I send item back?
If you are not satisfied with the item, you can return it within 14 days. The costs for returning are €3.99 and will be deducted from the credit amount of your order.

To return (part of) your order, please contact us by email: info@valk-at-home.nl. We will then send you the return label from PostNL by email, which you can stick on the box. The package can be dropped off at the nearest PostNL point.

Returns are not possible for personalized items such as box springs and mattresses. The return shipment must comply with the following points:
• The item has not been used, washed, slept on or damaged
• The item is unopened in the original packaging
• The item is neatly packed in a cardboard box
• Make sure you send the fully completed return form with the return shipment

When we receive an item back that is in an opened package and/or we suspect that it has been slept in (hair, odor, stain, washed), we will not reimburse the amount paid. We also do not return the item; we donate this to a good cause.

As soon as we have received the products in good order, we will refund the purchase amount as soon as possible (within 14 days at the latest).

Pay attention! Unstamped or COD consignments to the attention of Valk at home will not be accepted.
11. When I get the money back from a return ?
When we received the return intact items we handle the exchange or credit within one week . Possibly to refund amounts are transferred to the account for which you have paid.

If you still like to speak with an employee , we are available by phone at +31 (0) 33 299 0314 (monday / friday 09:00 to 17:00 hours)
Pillow XL<br> Van der Valk <br> HK VALK 175 <br> 1750 gr | <b>(60x90cm) </b><br> <b>Size: XXL Comfort: medium</b>Pillow XL
Van der Valk
HK VALK 175
1750 gr | (60x90cm)
Size: XXL Comfort: medium
Van der Valk conditioner (green)Van der Valk conditioner (green)
Pillow Van der Valk <br> Ecodown<br>Comfort: Medium <br>with zipper<br><br> 1200 gr | (60x70cm) <br> <b>size: standard</b>Pillow Van der Valk
Ecodown
Comfort: Medium
with zipper

1200 gr | (60x70cm)
size: standard
Van der Valk suite hotel bed + headboard <br> Size: 1 person <br> 90x200 / 210 / 220cmVan der Valk suite hotel bed + headboard
Size: 1 person
90x200 / 210 / 220cm
Van der Valk shampoo (white)Van der Valk shampoo (white)
Van der Valk suite hotel bed<br>Size: 2 persons <br>160/180/200 x 200/210/220 cm<br>Van der Valk suite hotel bed
Size: 2 persons
160/180/200 x 200/210/220 cm
  • Valk At Home
  • ABOUT Valk Design
  • NEWS & SPECIAL OFFERS
  • Nix18
  • Collection
  • Van der Valk Duvet - Hotel
  • Van der Valk pillow - hotel
  • Valk at Home - Sateen
  • Valk bed with headboard
  • Valk At Home
  • ABOUT US
  • TERMS AND CONDITIONS
  • PAYMENT METHODS
  • SHIPPING & RETURNS
  • CUSTOMERSERVICE
  • Showroom visit
  • responsibility
Subscribe for special offers
Interior    Wines
  • © 2015 Valk At Home
  • All Rights Reserved
  • Privacy Policy